Whether you are just starting your PEO or ASO, or you’re an established HRO provider interested in moving to a new platform due to inefficiencies or limited capabilities, selecting the right HRO software is an important decision.
HRO software for PEOs and ASOs is a large investment and affects the day-to-day operations of your business and your customers. With the right platform and vendor, you will support and empower your staff and clients, driving efficiency and growth. However, choose the wrong software and your staff will be forced to perform error-prone tasks, reducing productivity and inhibiting growth.
For the complete guide on how to choose the right HRO software company, download the HRO Software Selection Guide for PEOs and ASOs.
With so many HRO software providers in the market today, where should you start? Here are four key areas that should be evaluated before selecting a PEO software solution:
1. The platform must support your services
Typically, software platforms consist of multiple products. For example, payroll software is a product that’s included in most PEO/ASO platforms. In the evaluation process, it’s important for the platform’s products, features, functions and design to align with your services and enable you to grow your organization.
2. User experience matters for your customers
Customer satisfaction and retention is critical to your success as a PEO/ASO. Obviously the customer service and support you provide are the main drivers of customer retention, but it’s also critical for your customers to have a pleasant and pain-free user experience when accessing the self service side of your HRO software technology.
3. Efficiency for your employees
The efficiency of your PEO/ASO team members is key to operational efficiency and growth. So it’s critical to choose the right software that supports your operations and sales efforts. You want to have flexibility in the platform you choose, so you can quickly bring on new clients, add new locations of existing customers and additional pay policies.
4. Vendor technology and infrastructure
Yes, features and functions are important, but the technology and supporting infrastructure of the platform and vendor are equally important. Outdated infrastructure technology can limit future enhancements and features.
It’s important to look for an HRO software company with a flexible, scalable and secure infrastructure, enabling the platform to scale quickly as your operation grows. Will the system still be able to support you in 5 years? Ask about some of the vendor’s largest customers.