Innovation Through Collaboration

PrismHR offers several programs encouraging customers to participate in our product innovation.

Let Your Voice Be Heard.
We’re Listening.

Customer input is essential to building the best technology to serve HROs and their clients. PrismHR provides a number of ways you can actively participate in our innovation process and get visibility into the products we’re developing with you.

  • Product Advisory Board
  • PrismHR Influencer
  • PrismHR Ideas
  • Discovery Lab at PrismHR LIVE
  • Customer Success

Product Advisory Board logo

Product Advisory Board

The PrismHR Product Advisory Board (PAB) is a new customer-focused program that will help ensure we’re developing products that deliver the most value to our HRO customers, their small business clients, and worksite employees.

A board of HRO customers and a cross-functional team at PrismHR meet quarterly to discuss product priorities and roadmap items across the PrismHR platform.

Share Your Ideas and Preview Upcoming Features

The Product Influencer program offers all active PrismHR users an opportunity to provide input on the evolution of our software. 

Feedback on product enhancements with Product Management and UX teams (via survey, prototypes, and group demos) helps guide the design of new functionality and prioritize features.

Got an idea? Great—we’d love to hear it. PrismHR Ideas allows you to submit suggestions for improving our products and making your customer experience even better. You can also vote up ideas submitted by your peers. 

This program is accessible to all customers through the Customer Resource Center.

The Discovery Lab at PrismHR LIVE is an interactive experience designed to give you a first look at upcoming product enhancements and prototypes from our Product Management and UX teams. Cast your vote for the features most important to you and get your questions answered in person.

Customer Success

Customer Success

Every PrismHR customer is assigned a dedicated Customer Success Manager who acts as an advisor, advocate, and problem solver. Our experienced team has spent years in the industry and can help connect you with the resources you need to improve performance and grow. Our door is always open. After all, your success is ours!