Our new support login location can be found below.
Our new support login location can be found below.
Resolve issues quickly and get back to business.
The PrismHR support team is staffed with subject matter experts to help you resolve issues so you can focus on delivering great client service and running your business.
Our experienced team is highly trained in key functional areas including payroll, benefits administration and enrollment, onboarding, talent management and reporting. And we understand what it’s like being in your shoes—many of our support staff worked previously at an HRO.
Our team of more than 50 problem solvers includes specialists covering 20+ subject areas to help you quickly resolve issues so you can get back to work.
Every PrismHR customer is assigned a Customer Success Manager whose focus is to help you get the most value out of the technology and connect you with the resources and partners who can help your business thrive.
We believe support is more than being reactive. That’s why we continually create guides, how-to articles, webinars and best practices to proactively help you be more productive and informed.
Join an active forum for collaborating and sharing best practices with your peers and the PrismHR team. Ask questions and get answers on more than 20 topics, from Accounting to Year-End Processing (and everything in between).
In addition to standard support, PrismHR offers subscription plans for customers who want an even more personalized support experience. Compare options to find the right plan for you.
(included with PrismHR subscription)
Cases are routed automatically to PrismHR Tier 2 support (SMEs) who cover 20+ specialty areas
Reach Tier 2 support 13 hours a day (Monday – Friday, 8 a.m. – 9 p.m. ET) (Standard Support coverage ends at 7 p.m. ET)
Get advice from the Tier 2 support team during office hours-style sessions
Regular check-in with a Support Team Manager to review open issues and case metrics
Cases are routed automatically to PrismHR Tier 2 support (SMEs) who cover 20+ specialty areas
Reach Tier 2 support 13 hours a day (Monday – Friday, 8 a.m. – 9 p.m. ET) (Standard Support coverage ends at 7 p.m. ET)
Get advice from the Tier 2 support team during office hours-style sessions
Regular check-in with a Support Team Manager to review open issues and case metrics
Get the quickest possible response to your questions in a Slack channel monitored by our Tier 2 Support team
30-minute response SLA for Work Stoppage and High Priority issues
Contact your Customer Success Manager to learn more about which plan is right for your organization’s needs.
