PLYMOUTH, MA, April 1, 2014 – FW Davison & Company, the leading provider of high-performance software solutions for the Professional Employer Outsourcing (PEO) industry, today announced its adoption and implementation of the Net Promoter Score (NPS) methodology. The announcement is consistent with Davison’s strategic direction to provide expert customer service and continue to align product development with the clients they serve.
Since its inception, NPS has become an industry standard methodology which seeks to measure the customer relationship with a simple question: “How likely are you to refer us to a friend or colleague?” along with an opportunity to provide explanation in a free-form response. A successful NPS program is not just in the measurement of the survey results, but in the associated discipline of the organization to act on the customer feedback to drive improvements and enable growth.
“It is important that while Davison continues to expand, we strengthen the existing relationships we have with our clients,” said Gary Noke, president. “Our reputation is everything. The NPS is one of the tools we have deployed, which provides our clients the opportunity to deliver feedback on a continual basis, and give us insight into the health of our business. By listening to and, more importantly, acting on input from the top companies in the PEO industry, we will create deeper relationships with our customers while driving innovation.”
By integrating NPS into its corporate culture, Davison is positioned to create stronger customer engagement and promote organic growth.
About FW Davison & Company
FW Davison & Company creates exceptional software and services, empowering human resource outsourcing service providers such as Professional Employer Organizations (PEOs) and Administrative Service Organizations (ASOs) to deliver world-class HR, benefits, and payroll to small and medium-sized businesses. PrismHR powers more than 80,000 organizations, delivering payroll, benefits, and HR to greater than 2 million worksite employees and processing over $55 billion in payroll each year. For more information, visit www.prismhr.com.
Jonathan Wall, Vice President, Marketing
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