Total Human Resources Impresses Prospects and Clients with PrismHR Employee Portal

Case Study

Your HR self-service experience is the face of your organization to many. It’s the first stop for worksite employees to find benefits and payroll information. It’s where managers approve time off requests. And it can be a featured part of your demos to prospects. A modern, easy-to-use experience can be the difference between freeing up support resources and managing a flood of tickets from confused users. And it can be a deciding factor in signing a new client. That’s why Total Human Resources, a PEO based outside Greenville, South Carolina, was an early adopter of the new PrismHR Employee Portal.

“Employee Portal is so intuitive that our president demos it to prospects himself,” says Michelle Mathisen, Operations Manager at Total Human Resources. “What shows really well is the retirement account integration. You can see your retirement savings grow every pay period. Also, the ability to reprint a check stub and access W2s within the portal are key features that clients care about.”

Mathisen points out that accessing W2s online is a driving factor in worksite employees using the new Employee Portal.“We get a huge influx of new users that want to get their W2s faster than the mail will deliver it to their house. They all sign up so they can get their W2 quicker.”

A modern interface, clear navigation, and the ability to customize the user experience for clients drove Total Human Resources to activate the new self-service experience.

“Setting up Employee Portal was easy and intuitive, and I like the ability to give it a personalized look and feel. Our clients appreciate all the ways you can customize the experience, as well as the amount of information available at an employee’s fingertips.”

Michelle Mathisen
Operations Manager
Total Human Resources

For PrismHR customers who haven’t yet upgraded, Mathisen encourages them to “just try it.”

“The setup is easy. It’s intuitive and our users like it a lot better. In fact, our payroll department liked the new Employee Portal so much that they were switching clients over to it without even telling me,” says Mathisen. “The payroll team is very protective of the client experience, so when they are pushing for a change, you know it’s an improvement worth making.”

Learn More about PrismHR Employee Portal

PrismHR Employee Portal is now available. Access the Quick Start Kit to get started.

About Total Human Resources

Total Human Resources is a Professional Employer Organization (PEO) located along the heart of the I-85 corridor in the beautiful city of Greenville, SC. We offer boutique human resources services consisting of everything from back-office support to human capital management. We utilize a vast network of business associates to assist our clients with services like accounting, employment law, banking, and project management. For more information, visit us at, email us at, or call 864-879-0500.

About PrismHR

PrismHR creates exceptional software and services, empowering human resource outsourcing service providers such as Professional Employer Organizations (PEOs) and Administrative Service Organizations (ASOs) to deliver world-class payroll, benefits and HR to small and medium sized businesses. PrismHR software is used by more than 88,000 organizations and 2.2 million worksite employees, processing greater than $57 billion in payroll each year. For more information, visit