Product and Services Update – Q1 2017

Q1 is a very busy time for PrismHR customers, and while you were hard at work finishing up 2016 and starting 2017, the PrismHR team was heads down on a range of product updates and programs to help you with your operations. In case things were too hectic for you to catch all the announcements, here’s a handy summary of the highlights from this quarter in the Product and Services Update for Q1 2017.

This update covers the following:

Product and Infrastructure Updates

Key releases and updates from this quarter are below. Be sure to check out the roadmap section below for details on what’s coming next.

PrismHR Payroll, Benefits and HR

Several enhancements and fixes were made to PrismHR in Q1. Key updates include preliminary SBEA functionality, pay stub compliance, client register improvements, support for multiple NES and TEP billing codes, judgment and non-consumer creditor garnishments (state garnishment rules, employee garnishments), updates for the ACA XML transmission file, and overrides for Rate x Hours Paid (selected codes) pay code calculation method.

In addition, PrismHR now reflects government changes to the Form I-9 that went into effect as of January 22, 2017. And year-end compliance updates were made available, including W-2 updates.

The Spring 2017 release of PrismHR (v1.6) is being rolled out in phases at the end of March and into early April. You will be notified via email about your scheduled release date. This release includes:

  • The ability for checks to be voided and reissued in PrismHR
  • Various usability enhancements
  • More than 50 additional fixes

PrismHR Time and Labor

The PrismHR Time and Labor update merged Scheduler into the Time and Labor Manager, making Time and Labor more efficient to use, as well as providing a number of other improvements.

PrismHR Time and Labor continues to pick up steam, and more than 27% of PrismHR and HRPyramid customers have already adopted it. You can simplify time tracking and increase efficiency for your team and your clients with integrated Time and Labor. Learn more about PrismHR Time and Labor:


In our ongoing effort to provide more frequent reporting enhancements, we’ve made multiple reporting improvements in Q1 including:

  • Deduction Register Update
  • Client Allocation Report Update
  • Gross to Net Report Update
  • Employee Supervisor Report Updates
  • OSHA Report
  • ESAC Report Update
  • Employee Master Report Update
  • Deduction Code Summary Report
  • Labor Distribution Report Updates
  • Gross to Net Report Update
  • WH347 Report
  • Benefit Risk Factors Report
  • Cash Batch Detail Report
  • Cash Posting Report

PrismHR has made building ad-hoc reports with Informer even easier. A new datasource called “PrismHR” automatically appears under your “Mappings” tab and contains mappings, properties and links.


As part of the Spring 2017 release, API 1.8 is being rolled out in phases at the end of March and into early April. You will be notified via email about your scheduled release date. The release will include new Employee Service Methods to update Workgroup, Status, and Type data along with the ability to trigger the Termination process. The release also includes updates to the Payroll Service Methods (createPayrollBatches), and a new Subscription Service to capture Payroll Batch changes.


HRPyramid 14.2 Service Pack 10.6 enhancements include support for multiple NES and TEP billing codes, judgment and non-consumer creditor garnishments (state garnishment rules, employee garnishments), the ACA XML transmission file, and overrides for HPS Pay Code calculation method.

The HRPyramid Web Edition On-Premise update improves performance.

Updates were also made to ensure that users can access the ACA Forms 1094-C and 1095-C on HRPyramid Web Edition.

In addition, year-end compliance updates were made, including W-2 updates. And HRPyramid now reflects government changes to the Form I-9 that went into effect on January 22, 2017.

As part of the Spring 2017 release, the HRPyramid Cloud 14.2 Service Pack 11 release is being rolled out in phases at the end of March and into early April. You will be notified via email about your scheduled release date. This cloud maintenance update includes a wide range of fixes.


PrismHR has updated OnHRP Tax Forms to include the most recent federal, state, and local forms available to us at this time. This update includes the federal Form W-4 (2017) Employee’s Withholding Allowance Certificate. OnHRP now reflects government changes to the Form I-9 that went into effect on January 22, 2017.


We continue to enhance the PrismHR infrastructure to ensure the best possible software experience for you. We’ve recently improved capacity planning and monitoring to improve your performance as well as made a number of application performance improvements. Additionally the operations team continues to grow, with senior resources joining the team recently, and as such we’ve augmented our 24/7 operations response plan.

Improving PrismHR architecture, infrastructure and software is an ongoing effort to provide you with the most performant, scalable platform possible, and we will continue to share updates as we make ongoing enhancements.


After a busy few months (see Product and Infrastructure Updates above), some major compliance topics driving the agenda for 2017 include:

Check and Check Stub Improvements

We have and will continue to release some individual items, such as the employer EIN displaying on Oregon stubs, and increasing formatting options to display both employer and client details. We will also be researching different ways to structure these changes to provide users with more flexibility.

EEO1 Reporting

PrismHR has committed to making the necessary adjustments to support the EEOC’s new reporting requirements which must be electronically filed in the first quarter of 2017.

SBEA Functionality

Baseline functionality was released in December. We continue to investigate and work towards the changes necessary to support Schedule R filings as well as correction and import tools.


Further ACA development will be on hold until we get more clarity around the changing landscape. However, we are happy to discuss your experience this year while it is still fresh, so that, if necessary, we can make appropriate adjustments for next year.

Questions and Suggestions

We strongly encourage an open dialogue on any compliance related topic, big or small. If you have any suggestions, concerns, feedback, or alerts to forthcoming changes that impact you, please contact Chris Babigian at or let us know here.

Services and Support Resources

Requesting Additional Products

You can now request additional seats, licenses, databases or other add-on products using the new “Request Additional Products” form in the Customer Resource Center. Using this form will ensure you get the fastest possible turnaround for your request.

Coming Soon – New Support Site

The new Customer Resource Center will be launching this Spring and will be faster, easier to search, with better results too. Ticket submissions will be easier, and this sets the foundation for many additional improvements in the future. Stay tuned for more information.

PrismHR LIVE 2017

The biggest technology conference for HR Service Providers, PrismHR LIVE 2017, will be in Nashville from June 13-15. While many PrismHR customers have already signed up to send their teams to PrismHR LIVE, you don’t want to miss out or fall behind your competitors.

This year, PrismHR LIVE introduces 4 focused tracks on key areas – payroll, benefits and time; technology and integration; reporting, accounting and compliance; and business growth.

You can go to any session at any time, and if you miss a session, you will have access to all the materials. And the brand new growth track is designed to help executives, HR, sales and marketing pro’s learn about ways to continuously improve your business.

The conference also includes two fun, inspiring keynotes.

  • Scott Klososky on Digital Transformation, Maturity & Readiness: The Three Pillars of Service and Growth
  • Jay Acunzo on Making the Leap: How Smart Service Providers Break from Conventional Thinking and Achieve the Exceptional

Learn more about the keynotes, or dig deeper into and sign up for PrismHR LIVE 2017

Webinar: Getting the Most Out of PrismHR

Want to learn more about PrismHR Training or how attending PrismHR LIVE can help you work smarter and faster?

Join us on Thursday, April 6, at 2pm ET for a webinar to learn where you can get the education and knowledge you need to get the most out of PrismHR.

By attending this webinar, you will better understand how PrismHR Training provides the essential foundation needed for PrismHR productivity and how attending PrismHR LIVE gives you insight into best practices, strategy and ways to grow.

Sales and Marketing Resources

New Sales and Marketing Resources in SEEDS

Are you a member of the PrismHR SEEDS program? SEEDS gives you sales and marketing resources to help make it easier to market and sell PrismHR technology. Sign up here or login here. There are new resources for Time and Labor as well as an upcoming webinar you won’t want to miss.

Time and Labor Datasheet

The Time and Labor datasheet template is available for download in the SEEDS portal. Similar to the other datasheet templates in SEEDS, it’s a great tool to build your own version of a Time and Labor datasheet. Download the Time and Labor datasheet here.

Time and Labor Demo Video

The Time and Labor demo video is available to view and download. This is a great way to promote how easy it is to track employee time and attendance with the Time and Labor module. View and download the Time and Labor demo video.

Industry Trends for HR Service Providers, PEOs and ASOs

PrismHR recently surveyed HR service provider professionals about key business issues and trends. Those findings are summarized in the 2017 Human Resource Outsourcing (HRO) Trends Report and provide insight into numerous aspects of the HR outsourcing industry.

Releases and Roadmap*

Updated Product Release Strategy for 2017

Based on your feedback, the PrismHR product release strategy has been improved. We continue to have one major release per quarter, and in addition to bi-weekly reporting updates every two weeks, we are now including maintenance updates in those bi-weekly updates. That includes high priority fixes, CPRs and compliance requirements. The goal for those bi-weekly updates is to ensure that those improvements can be deployed, whenever possible, without any downtime.


The team continues to focus on improving your overall experience, with ongoing improvements for reporting, as well as bringing more HRPyramid and Apex capabilities to PrismHR Payroll, Benefits and HR. Improving the next generation of Benefits Enrollment is an ongoing priority and planning work continues for next generation Onboarding. Work to extend the API platform continues with a greater focus on documentation to better empower our customers and partners.

We are also continuously working on overall infrastructure, scalability and security as well on ongoing compliance, along with an all new user experience for employee self service.

Do you want to be the first to know more? Join us at PrismHR LIVE 2017.

*These roadmap statements represent PrismHR’s current intentions. PrismHR development plans are subject to change or withdrawal without notice. Any reliance on these statements is at the relying party’s sole risk and will not create any liability or obligation for PrismHR.

Thanks for reading the PrismHR Product and Services Update. Do you have something you’d like to see in future updates? Please let us know at, and stay tuned for next quarter’s update!

See other PrismHR Product and Services Updates: