PrismHR Customers Now Have Access to in-Context Help and Analytics to Increase Employee Self Service

Hopkinton, Mass. — October 7, 2020 — PrismHR, the leading HR technology software powering payroll, benefits and HR for small and medium-sized businesses across the U.S. today announced PrismHR Adopt, a new PrismHR platform add-on module that provides guides and analytics to improve training and deliver insight into how HR service provider clients and their employees are using PrismHR technology.

Using PrismHR Adopt’s guides, HR service providers can easily develop customizable tours and in-context help for the entire employee experience to increase the ability of employees to do what they need to do.

HR service providers can use Adopt to help worksite employees learn to use PrismHR technology through self-guided tours and in-context help. Examples include customized help to:

  • Assist employees and managers in learning how to submit personal time off requests and to view approvals
  • Set up and complete benefits enrollment and required forms such as direct deposit/ACH, W-4 and/or I-9 forms
  • Submit or manage time

PrismHR Adopt also gives HR service providers access to analytics that provide detailed information on usage. Providers can drill down into data by customer, users, and roles to understand what parts of the PrismHR platform employees are using and how they’re using them.

“Our HR service providers constantly tell us that improving the employee training experience and increasing engagement are both critical factors in demonstrating value to clients,” said Tim Pratte, President, HRO Business Unit at PrismHR. “HR service providers can use PrismHR Adopt to raise the bar on training and to help ease the support burden, resulting in fewer tickets, reduced costs and increased satisfaction.”

PrismHR Adopt is available immediately. HR service providers interested in learning more can visit

PrismHR’s mission is to fuel the growth of small and medium-sized businesses (SMBs) across the U.S. Our software, combined with our ecosystem of HR service providers, enables SMBs to manage payroll, benefits, and HR, leveling the playing field with large enterprises. Today, PrismHR software delivers world-class HR services to more than 88,000 organizations and over 2 million worksite employees, processing greater than $57 billion in payroll each year. PrismHR is located in Hopkinton, Mass. For more information, visit

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Maryellen Edwards